Terms and Conditions

Last Updated: January 2025

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Guest," "you," or "your") and Harolevi Casino Hotel ("Hotel," "we," "us," or "our"). By accessing our website at https://harolevi.com, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. Eligibility and Age Requirements

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Be at least 21 years of age to access gaming facilities (where applicable by local law)
• Provide accurate and complete information during registration and booking
• Comply with all applicable local, state, national, and international laws

We reserve the right to verify age and identity, and to refuse service to anyone who does not meet these requirements.

3. Reservations and Bookings

3.1 Making a Reservation

When you make a reservation through our website or other booking channels:

• You must provide accurate, current, and complete information
• You are responsible for all charges associated with your reservation
• Reservations are subject to availability
• Confirmation is required before your reservation is guaranteed
• Special requests are subject to availability and cannot be guaranteed

3.2 Booking Confirmation

Upon successful booking, you will receive a confirmation email containing:

• Reservation number and booking details
• Check-in and check-out dates
• Room type and rate information
• Payment and cancellation policy details
• Any special requests noted

3.3 Payment

Payment terms for reservations:

• Full payment or deposit may be required at the time of booking
• We accept major credit cards and other payment methods as indicated
• All rates are quoted in the currency specified at booking
• Additional charges for services, taxes, and fees may apply
• Payment information must be valid and belong to the person making the reservation

3.4 Pricing and Taxes

All pricing information:

• Rates are subject to change without notice until booking is confirmed
• Quoted prices may not include applicable taxes, resort fees, or service charges
• Currency exchange rates may affect final charges
• We reserve the right to correct pricing errors

4. Cancellation and Modification Policy

4.1 Standard Cancellations

Cancellation terms vary by rate and season:

• Cancellations made 48 hours or more before check-in may receive a full refund
• Cancellations made less than 48 hours before check-in may incur charges
• No-shows will be charged the full reservation amount
• Special rate bookings may have different cancellation policies

4.2 Non-Refundable Bookings

Some promotional rates are non-refundable and non-changeable. These bookings:

• Cannot be cancelled for a refund
• Cannot be modified or transferred
• Are charged immediately upon booking
• Are clearly marked as non-refundable at time of booking

4.3 Modifications

Changes to existing reservations:

• Must be requested at least 48 hours before check-in
• Are subject to availability and rate differences
• May incur additional charges
• Cannot be guaranteed

5. Check-In and Check-Out

5.1 Check-In Procedures

• Standard check-in time: 3:00 PM
• Valid government-issued photo ID required
• Credit card in guest's name required for incidentals
• Early check-in subject to availability and may incur additional charges
• Security deposit may be required

5.2 Check-Out Procedures

• Standard check-out time: 11:00 AM
• Late check-out subject to availability and additional charges
• Express check-out available
• Final charges will be processed to the card on file

6. Guest Conduct and Responsibilities

6.1 Acceptable Behavior

Guests are expected to:

• Conduct themselves in a respectful and lawful manner
• Respect other guests, staff, and property
• Comply with hotel policies and local laws
• Follow security and safety guidelines
• Maintain reasonable noise levels, especially during quiet hours (10 PM - 7 AM)

6.2 Prohibited Activities

The following are strictly prohibited:

• Smoking in non-designated areas (violation fee: $250)
• Illegal drug use or possession
• Excessive noise or disruptive behavior
• Unauthorized guests or exceeding room occupancy limits
• Weapons or dangerous items (except as permitted by law)
• Pets (except registered service animals)
• Removal of hotel property
• Commercial activities without prior authorization

6.3 Right to Refuse Service

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate reservations without refund for violations of these Terms
• Remove guests who engage in prohibited activities
• Involve law enforcement when necessary

7. Property Damage and Liability

7.1 Guest Liability

Guests are financially responsible for:

• Any damage to hotel property caused by the guest or their visitors
• Loss or damage to hotel items (linens, electronics, furniture, etc.)
• Excessive cleaning requirements beyond normal use
• Smoking violations in non-smoking rooms

7.2 Hotel Liability Limitations

The hotel is not responsible for:

• Loss or damage to personal property unless caused by hotel negligence
• Valuables not stored in safe deposit boxes
• Vehicles or items left in vehicles
• Force majeure events beyond our control
• Service interruptions due to maintenance or emergencies

7.3 Safe Deposit Boxes

Safe deposit boxes are available for valuables. The hotel's liability for items stored in safe deposit boxes is limited as per applicable law.

8. Gaming Services and Entertainment

8.1 Gaming Facilities

Access to gaming facilities requires:

• Minimum age of 21 years (or as required by local law)
• Valid government-issued photo identification
• Compliance with all gaming regulations and house rules
• Responsible gaming practices

8.2 Gaming Rules

• All gaming activities are subject to local gaming regulations
• Management decisions regarding gaming disputes are final
• Problem gambling resources are available upon request
• Self-exclusion programs are available
• We reserve the right to exclude individuals from gaming facilities

8.3 Entertainment and Events

• Event schedules and performers subject to change without notice
• Tickets are non-refundable unless event is cancelled
• Dress codes may apply to certain venues
• Age restrictions may apply to certain entertainment

9. Website Use and Intellectual Property

9.1 Website Terms

Use of our website is subject to the following:

• Content is for personal, non-commercial use only
• You may not reproduce, distribute, or modify website content without permission
• Automated access or data scraping is prohibited
• User accounts must maintain confidentiality of login credentials

9.2 Intellectual Property Rights

All content on our website and property, including:

• Logos, trademarks, and brand names
• Text, images, graphics, and videos
• Website design and layout
• Software and applications

are the exclusive property of Harolevi Casino Hotel or our licensors and are protected by copyright, trademark, and other intellectual property laws.

9.3 User-Generated Content

By submitting reviews, photos, or other content, you grant us:

• A non-exclusive, royalty-free license to use, reproduce, and display your content
• The right to moderate, edit, or remove content at our discretion
• You represent that you own or have rights to submitted content
• You agree not to submit offensive, illegal, or infringing content

10. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using our services, you consent to our data practices as described in the Privacy Policy.

Key points include:

• Collection of personal and booking information
• Use of cookies and tracking technologies
• Sharing information with service providers
• Your privacy rights and choices
• Data security measures

11. Third-Party Services

Our hotel may provide access to third-party services such as:

• Restaurants and bars operated by third parties
• Spa and wellness services
• Tour operators and excursion providers
• Transportation services
• Retail shops and boutiques

These services are subject to the third-party's own terms and conditions. We are not responsible for third-party services, products, or policies.

12. Force Majeure

We shall not be liable for any failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, hurricanes)
• Acts of war, terrorism, or civil unrest
• Government actions or regulations
• Pandemics or health emergencies
• Strikes or labor disputes
• Utility failures or infrastructure damage

In such cases, we will make reasonable efforts to provide alternative arrangements or refunds as appropriate.

13. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability shall not exceed the amount paid for your reservation
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for personal injury except where caused by our negligence
• We are not liable for delays, cancellations, or service interruptions beyond our control
• Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you

14. Indemnification

You agree to indemnify, defend, and hold harmless Harolevi Casino Hotel, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or rights of a third party
• Your use of our services or facilities
• Damage you cause to hotel property

15. Dispute Resolution and Governing Law

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the hotel is located, without regard to conflict of law principles.

15.2 Dispute Resolution

In the event of any dispute arising from these Terms:

• Parties agree to first attempt resolution through good-faith negotiation
• If negotiation fails, disputes may be submitted to mediation
• Arbitration may be required for certain disputes as permitted by law
• You agree to bring claims individually and not as part of a class action

15.3 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in the hotel's jurisdiction for resolution of any disputes.

16. Accessibility

We are committed to providing accessible facilities and services:

• Accessible rooms and facilities are available upon request
• Service animals are welcome
• Assistive devices and services can be arranged
• Please inform us of specific accessibility needs when booking

17. Loyalty Programs and Promotions

Participation in loyalty programs and promotions is subject to:

• Separate terms and conditions specific to each program
• Eligibility requirements and restrictions
• Expiration dates and blackout periods
• Our right to modify or terminate programs at any time
• Benefits are non-transferable unless otherwise stated

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

20. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Harolevi Casino Hotel regarding use of our services and supersede all prior agreements and understandings.

21. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last Updated" date at the top of this document

Continued use of our services after changes constitutes acceptance of the modified Terms.

22. Contact Information

23. Acknowledgment

By using our website or services, you acknowledge that:

• You have read and understood these Terms and Conditions
• You agree to be bound by these Terms
• You are legally able to enter into this agreement
• You will comply with all applicable laws and regulations

Thank you for choosing Harolevi Casino Hotel. We look forward to providing you with an exceptional luxury experience.